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Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent
![The end of free returns looms as Zara follows Next with £1.95 charge and firms count cost of serial refunders The end of free returns looms as Zara follows Next with £1.95 charge and firms count cost of serial refunders](https://wp.inews.co.uk/wp-content/uploads/2022/05/SEI_100599061-e1652378505245.jpg?resize=640,360&strip=all&quality=90)
The end of free returns looms as Zara follows Next with £1.95 charge and firms count cost of serial refunders
![ZARA on Twitter: "#UK SALE starts today online and in stores #ZARASALE http://t.co/2qKqpz1kQL http://t.co/MWfRW5vF2M" / Twitter ZARA on Twitter: "#UK SALE starts today online and in stores #ZARASALE http://t.co/2qKqpz1kQL http://t.co/MWfRW5vF2M" / Twitter](https://pbs.twimg.com/media/B5xSJ11CEAEB15K.jpg)
ZARA on Twitter: "#UK SALE starts today online and in stores #ZARASALE http://t.co/2qKqpz1kQL http://t.co/MWfRW5vF2M" / Twitter
![Zara has opened the store of the future with its Westfield Stratford flagship | London Evening Standard | Evening Standard Zara has opened the store of the future with its Westfield Stratford flagship | London Evening Standard | Evening Standard](https://static.standard.co.uk/s3fs-public/thumbnails/image/2018/05/18/10/zarashop-01.jpg?width=1200)
Zara has opened the store of the future with its Westfield Stratford flagship | London Evening Standard | Evening Standard
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